DM Mortgages are an appointed representative of PRIMIS Mortgage Network who is authorised and regulated by the Financial Conduct Authority. We are committed to providing a professional service to all our customers. If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.
You can make a complaint by any reasonable means including telephone, letter, or email.
Our contact information:
Write to: DM Mortgages, Home Leigh, Stafford, ST17 4AG
Telephone: 03301 757504
If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:
Write to: PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham Business Park, B37 7YT.
Telephone: 0121 767 1139
You can also complain via their website: · https://www.primis.co.uk/privacy-notices/complaints/
The same section of the website contains more information about PRIMIS’ role in complaints handling and about how Appointed Representative relationships work.